One of the most common questions we are asked by clients who operate calling card is “how many channels will I need?”. There is no hard and fast formula to determine the number of channels required based on the number of customers, but over the years we have developed some rules of thumb to help. Continue reading
Channels for Calling Card Dial-in Access
Callerid Name in Canada
I am occasionally called by our wholesale customers from the US asking how to register their Canadian DIDs in the CNAM database so that they can send callerid name as well as number. Continue reading
Where DID all the 800s Go?
We are often asked by customers for “vanity” toll free numbers: a number that has digits which have special significance such as spelling their name or business. When we look up the number in SMS/800 database that manages the allocation of toll free numbers, even the most obscure combinations seem to be taken. The reason? Phone sex. Continue reading
Top 6 Reasons Why Number Ports Fail
In a typical month, we will handle several hundred Canadian number ports, and at least 30% of them fail at the first review. We check each request before submission against a copy of a recent invoice, and in many cases can ask the end user to quickly amend the request, but a “clean” port request will always go through more quickly. Continue reading
Somebody Call E911
To quote t
he immortal words of Sean Kingston…
“Somebody call 911!
Shawty fire burning on the dance floor
Whoa!”
Fortunately spontaneous shawty combustion is rare these days, at least in Canada, but provision of 911 services remains a serious business for VoIP providers. Continue reading
The Five Ingredients for Business Class VoIP
W
hen we started the parent company of Canadids, Prodosec Inc, back in 2004 to provide VoIP services for business in Canada, it never occurred to us that there was anything hard about VoIP. As founders of the company, we had 15 years of telecom experience and VoIP looked like it would be simple compared to the old circuit switched world we were used to. Continue reading